The final part of a 4MAT learning intervention is called “Perform.” This is where learner performance is demonstrated and the resulting behavior shift impact the business drivers. In the classroom or formal learning situation, this is the step in which the learner refines their practice application and prepares to go out in the real world and apply the information learned. This is also one of the most difficult steps to manage because there are so many factors that influence how the information gets implemented.
Last month, I had the opportunity to facilitate two sessions, both focused on how learning professionals define the desired ROI (return on investment) and link learning outcomes to the design and delivery process. Some of the many barriers to post-training implementation raised by the training professionals that joined me in these sessions were:
- Buy-in of the front line manager in coaching the learning
- Skill level of front line managers in coaching
- Buy-in of the learner
- Conflicting learner priorities: the learning just isn’t as important as more pressing business issues
- Lack of trainer access to learners post-training
- Lack of trainer’s time to follow up with learners, post-learning
- Unclear measure of success
Much of the excitement around social and mobile learning is based in how this technology can reinforce learning and enhance implementation. Let’s take a look at a couple of ways that technology can support post-learning impact:
QR Reader Job Aids
A QR Code is a two-dimensional code that is readable by QR scanners, mobile phones with a camera, and smartphones. The code looks like black marks arranged in a square pattern on white background. Imagine adding QR codes to machinery parts, enabling service technicians to scan and pull up web pages with job aids on diagnosing and repairing issues. These codes could also be embedded in job aids with direct links to web pages.
Online Manager Coaching Toolkits
We have worked with clients in creating private learning portals or “online toolkits” for managers and learners. These portals provide all the “how to” on setting up the learner for success pre- and post-learning. Imagine taking this further and pushing out daily coaching tips to front line managers through mobile learning, as a post-event follow-up.
Technology enables the possibility to push out content to learners. As learners are faced with more information, the need to push the content to them, rather than asking them to seek it out is critical.
Think push versus pull.